In March 2019, Ocado signed an exclusive partnership with Coles, one of Australia’s biggest and longest-standing grocers.
Already a leader in grocery online with more than A$1bn of sales annually, Coles have chosen the Ocado Smart Platform to take their grocery ecommerce operations to the next level.
Ocado will provide Coles a comprehensive and customized suite of support and engineering services to enable a smooth launch and sustainable ecommerce operations. Coles and Ocado will also partner to incorporate ongoing learning and innovation from Ocado's global experience into the Australian marketplace.
Steven Cain, CEO of Coles Group Ltd, said:
"Ocado is singularly focused on online grocery shopping and, as a result, has become the best in the world. We are delighted to be partnering with them to make life easier for Coles' customers here in Australia. Ocado's ongoing investment and retail partnerships around the world will help us continue to improve our offer into the future."
Coles and Ocado have agreed to operate two CFCs, one in Sydney and one in Melbourne. These facilities are expected to go live within four years. Coles Online will also transition its store-pick based operations to the Ocado Smart Platform and this is expected to take place in parallel with the CFCs going live.